ONGOING CARE PLANS

Websites performing at optimal levels get better results.

Kick back and relax with one of our Ongoing Care Plans that keep a close eye on your website and help to insure it will be up-to-date and available to your audience 24/7.

Support and Maintenance - Native Theory Digital

WHAT ARE ONGOING CARE PLANS?

Website Peace of Mind

Get peace of mind knowing your website is being properly taken care of and consistently monitored.

The features included in each Ongoing Care Plan will help you get the best performance out of your website and help to keep it healthy. 

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What do Ongoing Care Plans include?

Core Updates & Fixes

We will set a specific schedule to keep your website's software and plugins up-to-date, repair minor bugs, and keep your site running smoothly.

Uptime Monitoring

We will continually monitor your website so we would know as soon as possible if it were to go offline even for a short amount of time.

Regular Website Backups

Regular backups allow us to quickly have your website up and live again if something were to go wrong with your website or its software.

Monthly Maintenance Reports

Regular reports will offer you an overview of your website, including information on aspects like performance, uptime and security.

Content Updates

Updates to your website content are included in each care plan so it's easy to keep things fresh, and you never pay for small one-off changes again.

Dedicated Support

We will be here to offer you support and guidance, when you need assistance or an answer to a question about your website.

Premium WordPress Plugins Included

Pick your Ongoing Care Plan.

No long-term contracts, cancel anytime.

Maintain

$149 / month
  • WordPress Core & Plugin Updates
  • Premium Plugin Licenses Included
  • Uptime & Security Monitoring
  • Performance Optimization
  • Monthly Maintenance Report
  • Daily Site Backups
  • Basic Support
  • Limited Content Updates *
  • --
  • --
  • --

Master

$499 / month
  • WordPress Core & Plugin Updates
  • Premium Plugin Licenses Included
  • Uptime & Security Monitoring
  • Performance Optimization
  • Monthly Maintenance Report
  • Daily Site Backups
  • Priority Support
  • 2 hr Content Updates *
  • eCommerce Support
  • Monthly Strategy Call x 2
  • Extended SEO & Analytics Reporting

CONTACT US TODAY

Because your website is too critical to your business.

Sign up for an Ongoing Care Plan or contact us to discuss bundling one plan with another NTD service. 

Or you can contact us directly.

Phone: +1 (929) 390-2842
Email: hello (@) nativetheorydigital.com

Frequently Asked Questions

Can I really cancel anytime?

Absolutely. We are all about a relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email to support@nativetheorydigital.com, and we will immediately stop the next payment.

How do consulting calls work?

Email is our best form of communication since it yields the fastest response. However, we know brainstorming and reviewing visual work can be best on the phone or on a video call.

These consulting calls are reserved for clients on our Standard and Premium care plans. They help focus a trajectory of the website for growth and improvements. These sessions are often used for online screen-sharing small updates or providing training.

You simply book your consultation via email and we'll be ready with the agenda to make the most out of our call.

Does the monthly time rollover?

Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover.

How does billing work?

 Your credit card  will be charged automatically every month.  We then send you a receipt upon completion of each payment.  You can choose to cancel at any time by emailing  support@nativetheorydigital.com.

What if I need more support hours?

We will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for time exceeded at the hourly support rate that corresponds with your care plan.

What is your hourly support rate? *

When quoting work we provide a fixed price estimate before we get started so you can budget effectively.

In some cases, we use hourly billing where the work is customised or the scope is not fully known to give you more flexibility.

Current hourly support rates:

  • $125/hour - Basic and Standard Care Plan
  • $95/hour - Premium Care Plan

What happens if my website goes down, is hacked, breaks, etc?

The whole purpose of our client plans is preventative care, so we work hard to prevent anything from happening. However, in the case something does happen and your website needs emergency care, we will be there right by its side communicating with the web hosting company on your behalf.

We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

My website was not build by Native Theory Digital, can I still be on a client plan?

Although these plans are for sites we build or re-design, we welcome clients who are looking for a long term relationship with a dedicated webmaster.

We first like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation we will perform all the "Website Updates and Monitoring" tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. This Website Evaluation is a fixed $495 fee.

 If I only make changes to my site a few times a year, why do I need an Ongoing Care Plan?

Even though you may not be making changes to your website there is a lot that goes on behind the scenes. WordPress CMS, your site theme and all of the plugins that are used (an average site has 5 to 20 plugins) are being continually improved by the developers. It’s important to keep these up to date on your website to ensure your site is functioning properly and stays secure.